Terms & Conditions
1. Introduction
These Terms & Conditions (“Agreement”) outline the terms governing the relationship between you (“Client”) and Hola Prime Markets (“Company”) in relation to the use of the Company’s trading services, which include trading accounts, platforms, and associated financial services.
By opening an account, placing trades, or using any of the Company’s services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
2. General Trading Terms
2.1 Account Eligibility
2.1.1 Clients must be at least 18 years of age and legally able to enter into binding agreements.
2.1.2 The Company reserves the right to decline account opening or refuse services at its sole discretion without providing a reason.
2.2 Trading Platform & Execution
2.2.1 The Company offers trading services through the MT4 and MT5 trading platforms.
2.2.2 The Client acknowledges that market execution, spreads, leverage, and order processing may vary depending on liquidity and market conditions.
3. Fair Trading Practices & Corrective Action
3.1 Ethical Conduct Clients must trade with integrity and fairness. Prohibited behaviors include:
3.1.1 Market manipulation, such as latency arbitrage, pip-hunting, or exploiting transient price inaccuracies.
3.1.2 Unfair trading tactics, including excessive scalping, stop-hunting, spoofing, or any conduct that exploits system vulnerabilities or undermines market integrity.
3.2 Corrective Rights The Company reserves the right to take corrective action for Invalid Transactions, including, without limitation:
3.2.1 Reversing or amending any Invalid Transaction; and
3.2.2 Reversing or amending any trades or contracts executed after the Invalid Transaction and prior to corrective action.
If the Company exercises this right, it will use commercially reasonable efforts—where possible—to restore your account to the position it would have been in if the Invalid Transaction had not occurred or had been correctly executed.
3.3 Enforcement Measures In the event of a breach—including attempts at abusive or bad-faith trading—the Company may, at its sole discretion:
3.3.1 Suspend or limit the client’s account;
3.3.2 Cancel, reverse, or modify trades—especially where system abuse or misquotations are involved;
3.3.3 Forfeit any associated deposits, bonuses, or profits.
All corrective and enforcement actions are undertaken in good faith and at the Company’s sole discretion to preserve fair and ethical trading conditions.
4. Chargebacks
4.1 Chargeback Research Fee If you initiate a chargeback—whether intentionally or by mistake—for any deposit made to your Account, we reserve the right to impose a up to USD 150 research fee, deducted from your Account upon receipt of the chargeback, to cover our investigation costs.
4.2 Fraudulent Chargebacks and Consequences We have a zero-tolerance policy for credit or debit card fraud and will pursue all suspected fraudulent activity to the full extent permitted by law. Should fraud be suspected, we will:
4.2.1 File a report with your local law enforcement agency and pursue criminal prosecution.
4.2.2 Take any actions we deem appropriate, including but not limited to:
(a) Terminating your access to the Online Trading Facility,
(b) Blocking or revoking your Access Codes,
(c) Closing or terminating your Account.
4.2.3 Confiscate any profits or revenues derived directly or indirectly from prohibited trading or fraudulent activity.
4.2.4 Cancel any open Orders associated with the same credit card or Account.
4.2.5 Share your breach of this clause with any relevant third parties.
4.2.6 Resolve any related disputes solely at our discretion, determining what we consider fair and binding, with no obligation to engage in correspondence.
5. Access and Use Restrictions for Our Online Trading Services
5.1 Suspension of Service We reserve the right to suspend all or part of our Online Trading Service at any time. In such circumstances, at our sole discretion and with or without prior notice, we may close your open positions, Transactions, and/or Contracts at prices we deem fair and reasonable. You agree not to bring any claims against us arising from such actions.
5.2 Account Limits We may, at our sole discretion, impose volume limits or other restrictions on any or all Accounts.
5.3 Determination of Contract Payouts Contract payouts are determined based on the daily values displayed on our Online Trading Service, using interbank trading data for Transaction and/or Contract quotes. We reserve the right to correct any mispriced or typographical errors in that data.
5.4 Internet and Technical Risks You acknowledge that, while the Internet is generally reliable, technical failures or other circumstances may delay or prevent your access to or use of our Online Trading Service.
6. Swap-Free Trading Conditions
6.1 Account Availability: Islamic (swap-free) accounts are available only for clients who cannot use swaps due to religious beliefs. We may require justification for conversion requests and reserve the right to refuse without explanation.
6.2 Usage Restrictions: Swap-free accounts cannot be used to profit from swaps. Clients may not convert accounts that have gained from swap payments during periods when other accounts had swap-free status.
6.3 Fair Value Adjustments: We apply overnight fair value adjustments to CFD positions on cash energies and spot metals (like XPDUSD and XPTUSD). These adjustment rates can change at our discretion without notice. Current rates are published in the Members Area.
6.4 Swap-Free Account Revocation:
6.4.1 We can revoke swap-free status from any account without prior notice if we detect:
Abuse, fraud, or manipulation
Cash-back arbitrage or carry trades
Any deceitful or fraudulent activity
6.4.2 If revoked, we may:
Remove swap-free status from all client accounts
Close all trading accounts
Cancel profits or losses from swap-free periods
Note* Administrative Fees
Positions held beyond the allowed swap-free period will incur a daily Admin Fee, recorded in the Client’s account.
Such fees may affect account equity and margin requirements.
7. Deposits, Withdrawals & Processing Times:
7.1 Deposits & Withdrawals:
7.1.1 Deposits and withdrawals must be made using the approved payment methods listed on the Company’s platform. 7.1.2 Third-party payments are not accepted for security reasons.
7.2 Processing Time:
7.2.1 Transactions are generally processed within 24 business hours.
7.2.2 Additional verification for security or compliance may extend processing times.
8. Margin Call / Stop-Out Level
8.1 Automated Risk Controls: Our Online Trading Facility employs an automated system to monitor the utilization of your available collateral, ensuring that margin and funding requirements for your transactions are maintained.
8.2 Margin Call:
8.2.1 The term “Margin Call” refers to when your account equity reaches 50 % of the required Margin Level.
8.2.2 This indicates that your equity is insufficient to support your open positions, and—at this stage—you become prevented from opening new positions.
8.3 Responsibility for Monitoring:
8.3.1 You are fully and personally responsible for keeping track of your account’s activity. This includes ensuring your open positions do not reach the Margin Call threshold.
8.4 Stop-Out Level (0 %):
8.4.1 The Stop-Out Level is the equity threshold at which our system will automatically begin closing open positions, starting with the least profitable, until your Margin Level requirement is met.
8.4.2 In this policy, the Stop-Out Level is set at 0 % of the required Margin Level.
8.4.3 Once your account equity hits 0 %, the Stop-Out mechanism is triggered, potentially resulting in automatic liquidation of positions until the account regains compliance.
8.5 Order Precedence:
8.5.1 If a Stop Order or Limit Order (such as an Entry Stop or Limit) is activated at the same time as a Stop-Out event, the Stop-Out takes precedence. All pending orders associated with those trades will be canceled.
8.6 Execution Priority:
8.6.1 Whenever a Margin Call condition or Stop-Out event is triggered, it will take precedence over all other order types, ensuring strict enforcement of our risk controls.
9. Prohibited Activities & Compliance
9.1 Prohibited Activities:
9.1.1 Pip hunting in forex or commodities (profits from such activity will be removed).
9.1.2 Credit abuse (misuse will result in removal of related profits).
9.1.3 Rebate violations, such as:
Wash trading (opening opposite positions to create fake volume).
Collusion between accounts to manipulate rebates.
Affiliate abuse (artificial activity by Introducing Brokers or partners).
9.2 Consequences of Violations
9.2.1 If fraud, abuse, or manipulation is detected, the Company may:
Revoke swap-free status and apply backdated swaps.
Recover unpaid swaps, interest, or admin fees.
Suspend or terminate accounts, voiding affected trades and profits.
Withhold rebates or commissions from violating IBs.
9.3 Regulatory Compliance:
9.3.1 The Company complies with applicable regulations and may introduce additional compliance checks.
9.3.2 Swap-free accounts are reviewed periodically to ensure adherence to policies.
10. Invalid Transactions & Improper Trading Practices:
10.1 Hola Prime Markets (“the Company”) reserves the right to take corrective measures in the event of Invalid Transactions, which may include, without limitation:
10.1.1 Reversing or amending any Invalid Transaction; and/or
10.1.2 Reversing or amending any Trade Contracts executed after such Invalid Transaction but before corrective action is taken.
10.2 Where possible, the Company will make reasonable commercial efforts to restore the Client’s Account to the position it would have been in had the Invalid Transaction not occurred, or had it been executed correctly.
10.3 If the Client engages in trading strategies designed to exploit pricing errors (commonly referred to as “sniping”) or otherwise acts in bad faith, such conduct will be deemed unacceptable. At its sole discretion, the Company may determine that the Client, or any party acting on the Client’s behalf, is attempting to exploit or benefit from:
10.3.1 Fraudulent or illegal actions leading to the transaction;
10.3.2 Orders placed based on manipulated prices resulting from system errors or malfunctions;
10.3.3 Arbitrage trading on prices offered due to system errors; and/or
10.3.4 Any other improper or manipulative trading practices.
10.4 The Company reserves the right to take appropriate corrective action, which may include cancellation of trades, adjustment of account balances, suspension of trading privileges, or termination of the Client’s account.
11. Dormant and Archiving Policy
11.1 If there is no activity (trading/withdrawals/deposits/internal transfers) in any of your Accounts for a continuous period of six (3) months or 90 days, the Account will be classified as dormant.
11.2 All remaining bonuses, promotions, or credits may be removed from dormant Accounts. Any pending orders may also be deleted.
11.3 Dormant Accounts will incur charges of $10 per month per account.
– Accounts with a free balance below USD 5 (or currency equivalent) may be archived after six (6) months of inactivity. Accounts that were never funded will be archived after sixty (60) calendar days.
12. Force Majeure
12.1 No Liability for Uncontrollable Events: We are not liable for any losses or damages you suffer due to events beyond our reasonable control, including: natural disasters (floods, earthquakes, fires), wars, civil unrest, labor disputes, government or regulatory actions, exchange or clearing house issues, communication failures with market makers, computer system breakdowns, transmission failures between us and you or third parties, or any other similar uncontrollable circumstances.
12.2 Event Determination: We have the right to determine in our reasonable opinion whether a Force Majeure Event exists or is about to occur. We will inform you as soon as reasonably practicable when we make such determination.
12.3 Response Actions and Protection: When we determine a Force Majeure Event exists or is imminent, we may take any action we consider necessary or appropriate while considering your interests. This includes but is not limited to suspending services, closing positions, or modifying operations. Neither we nor our directors, officers, employees, agents, or advisers will be held liable for any failures, delays, or actions taken (or not taken) during such events.
13. Risk Disclosure & Acknowledgment
13.1 Market Risks:
13.1.1 The Client understands that trading forex and CFDs involves substantial risk and may result in losses exceeding the initial deposit.
13.1.2 The Company does not guarantee profits and is not responsible for losses caused by market volatility.
13.2 Overnight Charges & Adjustments:
13.2.1 The Company may apply overnight fees where applicable.
13.2.2 Rollover fees on non-swap-free instruments will be charged accordingly.
13.3 Order Execution Disclaimer:
We do not guarantee any order execution. Stop orders (entry or closing) are not guaranteed to execute at the requested price. All stops will be filled at the first available market price upon activation, which may differ from your requested order price.
14. Customer’s Rights and Responsibilities
14.1 The Customer acknowledges and agrees that Hola Prime Markets may conduct background verification checks. Hola Prime Markets reserves the right to refuse, suspend, or terminate any agreement at its sole discretion, including but not limited to instances where the information provided is incomplete, inaccurate, or misleading.
14.2 The Customer understands and accepts the inherent risks associated with trading. The Customer shall have no legal or beneficial ownership rights over any assets held in the Trading Account. Furthermore, the Customer confirms proficiency in the English language, which shall be the medium for all communications.
14.3 The Customer undertakes to provide accurate, complete, and up-to-date purchase and account details for all transactions conducted through the Provider’s platform. The Customer further agrees to promptly update account details, including but not limited to email addresses, payment card information, and expiration dates, to ensure successful transaction processing and communication from the Company.
14.4 The Customer agrees that:
14.4.1 All communications shall be conducted professionally. 14.4.2 Hola Prime Markets reserves the right to monitor such communications. 14.4.3 The Customer shall have no reasonable expectation of privacy in relation to communications or materials associated with Hola Prime Markets. 14.4.4 Compliance with all applicable Company policies is mandatory.
14.5 The Customer acknowledges they act as an independent contractor—not as an employee, agent, or representative—and is solely responsible for reporting and paying all taxes arising from their activities, as the Company will not deduct or withhold taxes. The Customer may engage in trading with other entities so long as such activity does not conflict with or breach this Agreement. The Company may also be required by applicable laws or regulations to disclose Customer information and transaction details to relevant agencies or authorities.
14.6 The Customer agrees not to make, publish, or disseminate any false, misleading, or defamatory statements concerning Hola Prime Markets or any of its affiliates.
15. Data Security (As per our AML/KYC policy)
Hola Prime Markets is committed to strong security standards and full compliance with Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) requirements.
15.1 Objectives of KYC:
15.1.1 Identify and assess potential Customers.
15.1.2 Minimise money laundering risks.
15.1.3 Detect suspicious transactions.
15.2 KYC Process: The Company verifies each Customer’s identity using original or certified documents. Valid National ID, Passport, or Driving Licence may be required along with Proof of Address document. Expired documents are not accepted.
15.3 Verification: After submitting documents, Customers must complete a liveness test to proceed.
15.4 Compliance: The Company may refuse or terminate relationships if KYC, CDD, or EDD requirements are not met.
15.5 Rejection & Prohibited Use:
15.5.1 Accounts will be rejected if KYC is not successfully completed.
15.5.2 Multiple individuals attempting KYC for the same account is prohibited and may result in termination.
16. Governing Law & Legal Framework
16.1 Jurisdiction: This Agreement is binding & governed by the laws of Mauritius. Any disputes will be resolved under the exclusive jurisdiction of the relevant Mauritius courts.
16.2 Language & Interpretation: These Terms & Conditions may be translated into other languages. In case of discrepancies, the English version will prevail.
17. Termination
17.1 Termination by the Customer: Customers may request account closure by writing to [email protected] Upon confirmation of termination, the Customer will permanently lose access to their trading accounts and the web portal.
18. External Links and Tools
Our Website may contain links or access to third-party websites and tools beyond our control. We are not responsible for the accuracy, availability, or content of these resources. Use of such third-party tools is entirely at the Customer’s own risk and subject to the respective provider’s terms and conditions.
19. Errors and Omissions
From time to time, our Website or services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct such errors and update information without prior notice. Where incorrect information directly impacts a transaction, we may cancel or adjust the affected order or service.
20. Amendments & Updates
20.1. Website Content Updates: The content on our Website may be updated periodically; however, we do not guarantee that all information is always complete or current. Certain material may become outdated at any time, and we have no obligation to update it.
20.2. Right to Modify Terms: The Company reserves the right to revise these Terms & Conditions at any time, without prior notice. We will inform clients of significant changes, and continued use of our services after such changes will constitute acceptance of the updated terms.
20.3. Entire Agreement & Written Amendments: This Agreement—including all attachments, exhibits, and schedules—constitutes the complete and final understanding between the parties, superseding all prior communications, agreements, or representations, whether written or oral. The Company retains the sole discretion to amend, modify, or supplement this Agreement at any time as necessary.
21. Contact Information
For queries or clarification, please contact:
Email: [email protected] Office Address: C/o Renark Management Solutions Ltd, 4th Floor, Docks 4, The Docks, Caudan, Port Louis, Mauritius.